What is the cancelation policy?
Tours or individual tickets cancelled more than 48 hours in advance of scheduled tour time will receive a full refund. Tours canceled less than 48 hours can be rescheduled with a $20 rebooking fee, but are not eligible for refund. Tours that are rebooked cannot be refunded even prior to the 48 hour cancelation window. Guests who are “No-Shows” — guests who do not show up for their scheduled tour time or are not present when the tour leaves the starting point (10 minutes after the tour’s scheduled start time) are not eligible for refund or rescheduling.
Gift Cards and Gift Certificates are non-refundable.
Travel insurance “Peek Protect” is available for purchases made through the website.
Custom tours are subject to cancellation policies as agreed upon between client and Vallarta Eats.
What if I really want to do a tour, but it’s not available on the day I’m free?
We have a lot of flexibility to accommodate you, so email us firstname.lastname@example.org and tell us what you’re looking for. In most cases, we can add tours with advance notice.
How much will the food cost?
A predetermined menu is included in the cost of the tour. You are free to purchase additional food to take with you to your hotel, condo rental or villa.
What drinks are included on the tours?
Our Tasting Vallarta and Craft Brew and Bites tours include alcoholic beverages (see individual tours for specifics) at each stop. Our other tours include traditional Agua Fresca at select stops as well as bottled water. Alcohol is not included outside of the before mentioned tours. You and your guests are free to purchase alcohol when available. Just let your guide know and they will get you to the right spots, and always please drink responsibly.
Will I be given information and details for my tour?
Once your booking is completed you will receive a confirmation email with tour details including a link to Google Maps with meeting locations.
If I am late for a tour can I join it at a later stop?
Guests who are not present when the tour leaves the starting point (10 minutes after the tour’s scheduled start time) are not permitted to join the tour at a later stop out of courtesy to our guide and other guests, and are not eligible for refund or rescheduling.
What should I bring?
Feel free to bring an extra bottle of water, sunscreen, and cash for any additional purchases and guide gratuity. We can not stress enough to please wear comfortable shoes.
What kinds of places will we visit on the tour?
We visit family-owned local restaurants and carts specializing in authentic, homemade Mexican foods. Please see each tour description for more details on the foods highlighted on each tour.
Where does the tour begin, and how do I get there?
Detailed information about your tour’s departure point (with a Google Maps link) can be found on the page for your individual tour and will also be included in your confirmation email.
Our starting and ending points are easily accessible by bus, taxi, or on foot. We strongly recommend that you plan your journey to the starting point so that you’re sure to get there at least 10 minutes before the start of the tour, as we are unable to hold tours for late arriving guests. Our tour prices don’t include transportation, but Vallarta Eats Food Tours can recommend private transportation providers. Please contact us to discuss your needs.
How far is the meeting point from my hotel/resort/ship?
A crucial question! We have listed the times below, and HIGHLY recommend that you use these over those your hotel concierges might give you — these are often based on old traffic patterns and are no longer correct!
Nuevo Vallarta: 1 hour
Bucerias: 1.5 hours
Sayulita: 2 hours
Punta de Mita: 2 hours
Mismaloya: 45 min
Hotel Zone: 30 min
Marina: 40 min
Cruise passengers must triple check their arrival times. We list our start time using local Vallarta time.
The time from the terminal to the meeting points is about 30-40 minutes.
I’ve heard people get sick from eating Mexican food. Is this true?
All of our food stops have been tested, thoroughly vetted, and certified by the city. More than 45,000+ guests have toured with us. Our stops are known for their quality, freshness, and cleanliness, and all meet Vallarta regulatory standards for food businesses.
What if I have food allergies or dietary restrictions?
We are happy to accommodate when we can. On your reservation form, please share any know food allergies. We’ll do what we can to arrange substitutes for you.
We regularly accommodate guests who can’t eat:
I’m a vegetarian. Will there be food for me to eat?
Our goal at Vallarta Eats is to deliver an authentic Mexican food experience, therefore our curated tours do focus heavily on meat and fish. Though we can make moderate accommodations, not all stops on our tours will have vegetarian options. That said, if volume of food is a concern, we will always give you extra of any foods you particularly like along the way. Our Tacos after Dark tour is recommended for vegetarians as it has the most options available.
Are there options for plant-based and vegan diets?
Our goal at Vallarta Eats is to deliver an authentic Mexican food experience, therefore our curated tours do focus heavily on meat and fish. While some accommodations can be made for vegetarian diets, we cannot with 100% accuracy or certainty deliver an authentic experience for plant-based and vegan diets.
That said, if you are looking for great options for plant-based and vegan foods around Vallarta, please reach out to the owner directly email@example.com and he will hook you up with recommendations.
What’s your relationship with the local restaurants here in Puerto Vallarta?
Vallarta Eats Food Tours works with over 40 of Puerto Vallarta’s best and most reputable restaurants and food vendors with whom we have fostered relationships with over the years. We treat our food partners like family.
I have been to Puerto Vallarta many times. Is the tour still good for me?
Absolutely! Some of our most frequently returning guests live right here in Vallarta. We put in the hard work of finding the best and often overlooked gems in the Vallarta food scene.
I don’t speak Spanish, is that a problem?
All of our guides are bilingual.
How far will we be walking?
Our tours last between 2 and 3.5 hours and cover approximately 1 mile (tours vary). For guests with physical limitations, please email us at firstname.lastname@example.org for a private tour where we can customize the route and stops based on your needs.
Is the tour wheelchair accessible? How about strollers?
Unfortunately, Vallarta’s rough cobblestone streets can make it very difficult to navigate. As such, we are not able to offer wheelchair accessible standard tours. If you would like to inquire into making a custom, wheelchair-accessible tour, please email us at email@example.com.
Strollers are able to handle PV’s streets during daylight hours without problem (so bring the kids!) but should not be brought on the Tacos after Dark tour.
How do I pay for my tour?
You can book and pay for your reservation by selecting your desired tour and date from our calendar. You will then be redirected to a secure booking platform where all major credit cards are accepted. You can also book directly with us during standard business hours by calling +1 484.964.5133 (US/CA).
Do I need to buy a ticket if someone in my group will not be eating?
The value of our tours lies in more than just the food. There are many costs built into the price from food and photos to partner gratuity and intellectual property. All guests must be registered on the tour manifest and therefore need to be ticketed. Any reservation arriving at the tour with more guests than indicated on their reservation will be charged for additional guests. Please contact firstname.lastname@example.org in advance of your tour for further clarification and consideration if you feel you have valid exemptions.
What if I have a group larger than six?
We can accommodate larger groups. Please email us at email@example.com with details.
Is there anything else I should know?
Vallarta Eats Food Tours acts only as agent for the stands, carts, and restaurants on our tours and cannot be held responsible for losses, delays, damages, accidents or injuries caused by persons engaged in carrying out the services of the tours. For more information, please read our Terms and Conditions.