What is the cancelation policy?

Tours or individual tickets cancelled more than 48 hours in advance of scheduled tour time will receive a full refund. Tours canceled fewer than 48 hours can be rescheduled with a $20 rebooking fee, but are not eligible for refund. Tours that are rebooked cannot be refunded even prior to the 48 hour cancelation window. Guests who are “No-Shows” — guests who do not show up for their scheduled tour time or are not present when the tour leaves the starting point (10 minutes after the tour’s scheduled start time) are not eligible for refund or rescheduling. Unless mandated by the national weather authority, tours run rain or shine, and tours will not be canceled once the tour has started. Guests who decide to abandon a tour for any reason once the tour has started are not eligible for refund or rescheduling.

Gift Cards and Gift Certificates are non-refundable.

Booking insurance is available for purchases of a $9.99 flat fee made through the website and covers cancelations made between 24 and 48 hours prior to tour start time.

Custom tours are subject to cancellation policies as agreed upon between client and Vallarta Eats.

Tours paid for with cash in pesos are not subject the above policies and are not refundable.

Vallarta Eats Tours Operate Rain or Shine. In the summer months please check the forecast and come prepared. Please read the terms of our cancellation policy before scheduling a tour.

 

If I am late for a tour can I join it at a later stop?

Guests who are “No-Shows” — guests who do not show up for their scheduled tour time or are not present when the tour leaves the starting point (10 minutes after the tour’s scheduled start time) are not eligible for refund, rescheduling, or to join the tour in progress.

Do I need to buy a ticket if someone in my group will not be eating?

The value of our tours lies in more than just the food. There are many costs built into the price from food and photos to partner gratuity and intellectual property. All guests must be registered on the tour manifest and need to be ticketed. Any reservation arriving at the tour with more guests than indicated on their reservation will be charged for additional guests. Please contact info@vallartaeats.com in advance of your tour for further clarification and consideration if you feel you have valid exemptions.

What is included with an "Infant/Toddler" ticket?

An “Infant/Toddler” ticket which ranges between $5 and $10 USD includes a minimum of (1) taco at one (1) location of choice, bottled water, and dessert, but can include additional tastings depending on the tour. Please see complete information in the tour’s activity description for tour-specific details.

Can I pay cash in Pesos?

Yes, we accept cash payments in Pesos at the Vallarta Eats’ office (Monday to Friday 10am to 3pm) up to 72 hours prior to a tour’s start time, and at a discounted rate. To receive a quote please email info@vallartaeats.com with all information about the tour you would like to take including Tour Name, Date, Time, and Number of Guests (please see activity descriptions for age breakdown for ticketing), and someone will get back to you with a rate in Pesos and additional payment information.

Please note that cash payments are not subject to standard cancelation policies and are non-refundable once payment is made. Cash payments are not accepted for private/custom tours for parties over 10 guests. Cash payments are not accepted at the time of the tour and no guest can go on tour without prior payment.

What types of places will we visit on the tour?

We visit family-owned local restaurants and carts specializing in authentic, homemade Mexican foods. Please see each tour description for more details on the foods highlighted on each tour.

What if I have food allergies or dietary restrictions?

We are happy to accommodate when we can. On your reservation form please share any food allergies. We’ll do what we can to arrange substitutes for you. 

We regularly accommodate guests who can’t eat:

  • Gluten
  • Dairy
  • Shellfish
  • Pork
  • Beef
  • Nuts

We need to be notified at least 24 hours in advance so that we can plan accordingly.

I’m a vegetarian. Will there be food for me to eat?

Our goal at Vallarta Eats is to deliver an authentic Mexican food experience, therefore our curated tours do focus heavily on meat and fish. Though we can make moderate accommodations, not all stops on our tours will have vegetarian options. That said, if volume of food is a concern, we will always give you extra of any foods you particularly like along the way. Our Tacos after Dark tour is recommended for vegetarians as it has the most options available.

Are there options for plant-based and vegan diets?

Our goal at Vallarta Eats is to deliver an authentic Mexican food experience, therefore our curated tours do focus heavily on meat and fish. While some accommodations can be made for vegetarian diets, we cannot with 100% accuracy or certainty deliver an authentic experience for plant-based and vegan diets.

That said, if you are looking for great options for plant-based and vegan foods around Vallarta, please reach out to the owner directly stephen@vallartaeats.com and he will hook you up with recommendations.

How much will the food cost?

A predetermined menu is included in the cost of the tour. You are free to purchase additional food to take with you to your hotel, condo rental or villa.

What drinks are included on the tours?

Our Tasting Vallarta tour and Tipsy Taco tours include alcoholic beverages (see individual tour for specifics) at each stop. Our other tours include bottled water and  traditional agua fresca.

Will I be given information and details for my tour?

Once your booking is completed you will receive a confirmation email with tour details including a link to Google Maps with meeting locations.

What if I really want to do a tour, but it’s not available on the day I’m free?

We have a lot of flexibility to accommodate you, so email us info@vallartaeats.com and tell us what you’re looking for. In most cases, we can add tours with advance notice.

What should I bring?

Feel free to bring an extra bottle of water, sunscreen, and cash for any additional purchases and guide gratuity. We can not stress enough to please wear comfortable shoes.

Where does the tour begin, and how do I get there?

Detailed information about your tour’s departure point (with a Google Maps link) can be found on the page for your individual tour and will also be included in your confirmation email.

Vallarta Eats does not offer transportation to or from our tours, including the cruise terminal. Please consult your concierge or host for their recommended transportation options.

Our starting and ending points are easily accessible by bus, taxi, or on foot. We strongly recommend that you plan your journey to the starting point so that you’re sure to get there at least 10 minutes before the start of the tour, as we are unable to hold tours for late arriving guests. Our tour prices don’t include transportation.

Does Vallarta Eats offer pick-up/drop-off?

Vallarta Eats does not offer transportation to or from our tours, including the cruise terminal. Please consult your concierge or host for their recommended transportation options.

How far is the meeting point from my hotel/resort/ship?

Hotel Zone: 20 min

Cruise Terminal: 30 min

Nuevo Vallarta: 45 Mins

Mismaloya: 45 min

Bucerias: 1: Hour

Sayulita: 1.5 Hours

Punta de Mita: 2 hours

Cruise passengers must triple check their arrival times. We list our start time using local Puerto Vallarta time NOT SHIP TIME.

The time from the terminal to the various meeting points is about 25-40 minutes.

I’ve heard people get sick from eating Mexican food. Is this true?

All of our food stops have been tested, thoroughly vetted, and certified by the city. More than 50,000+ guests have toured with us. Our stops are known for their quality, freshness, and cleanliness, and all meet Vallarta regulatory standards for food businesses.

What’s your relationship with the local restaurants here in Puerto Vallarta?

Vallarta Eats Food Tours works with over 40 of Puerto Vallarta’s best and most reputable restaurants and food vendors with whom we have fostered relationships with over the years. We treat our food partners like family.

I have been to Puerto Vallarta many times. Is the tour still good for me?

Absolutely! Some of our most frequently returning guests live right here in Vallarta. We put in the hard work of finding the best and often overlooked gems in the Vallarta food scene. 

I don’t speak Spanish, is that a problem?

All of our guides are bilingual.

How far will we be walking?

Our tours last between 2 and 3.5 hours and cover approximately 1 mile (tours vary). For guests with physical limitations, please email us at info@vallartaeats.com for a private tour where we can customize the route and stops based on your needs.

Is the tour wheelchair accessible? How about strollers?

Unfortunately, Vallarta’s rough cobblestone streets can make it very difficult to navigate. As such, we are not able to offer wheelchair accessible standard tours

Strollers are able to handle PV’s streets during daylight hours without problem, but guests should use extra caution with strollers at night.

How do I pay for my tour?

You can book and pay for your reservation by selecting your desired tour and date from our calendar. You will then be redirected to a secure booking platform where all major credit cards are accepted. You can also book directly with us during standard office hours (10am -4pm Mountain Time Monday to Friday) by calling +52-322-152-0224

If you would like to pay Pesos in cash, please email info@vallartaeats.com for more info and to sent up payment arrangement.

What if I have a group larger than eight?

We can accommodate larger groups. Please email us at info@vallartaeats.com with details.

Is there anything else I should know?

Vallarta Eats Food Tours acts only as agent for the stands, carts, and restaurants on our tours and cannot be held responsible for losses, delays, damages, accidents or injuries caused by persons engaged in carrying out the services of the tours. For more information, please read our Terms and Conditions.